Legal
These terms govern use of this website. Paid project work and accounting software support plans are governed by the written agreement or order you accept.
These Terms of Service (the “Terms”) govern your access to and use of qbproservicesusallc.com and any related website features operated by QB Pro Services USA LLC (“QB Pro Services LLC,” “we,” “us,” or “our”). By using the website, you agree to these Terms. If you do not agree, do not use the website.
These Terms also provide a baseline for discussions about our custom software services. Any paid engagement is governed by a written proposal, statement of work, order form, master services agreement, or similar document (an “Engagement Agreement”). If an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement.
The website and our services are intended for businesses and for adults who can enter binding agreements. If you use the website or engage us for an organization, you represent that you have authority to act for that organization.
We design, build, integrate, modernize, deploy, and support custom web applications, business applications, workflow automations, APIs, cloud environments, and related software systems. We also provide professional accounting software troubleshooting, error resolution, setup and configuration assistance, data-related technical assistance, software guidance, and ongoing support plans. The exact scope, deliverables, assumptions, timeline, acceptance process, support period, and fees are stated in the applicable Engagement Agreement or written order.
Website descriptions are general information, not a binding offer, guarantee, or commitment to provide a particular service. A service relationship begins only when the parties complete the acceptance process stated in an Engagement Agreement or written order.
The website currently lists a 12-month accounting software support plan for $699 and a 24-month accounting software support plan for $1,199. Each listed plan is for one user. Unless your written order states otherwise, software subscriptions, licenses, taxes, and third-party charges are not included.
Your written order or Engagement Agreement will identify the covered software, plan start date, support channels, availability, response expectations, included services, exclusions, renewal terms, and any cancellation or refund terms. Website pricing does not by itself create an active plan, reserve availability, or expand the written scope.
Troubleshooting, error resolution, setup, configuration, data recovery assistance, and related technical guidance are provided on a commercially reasonable, best-effort basis. We do not guarantee that every error can be resolved or that lost, damaged, inaccessible, or corrupted data can be recovered. You are responsible for maintaining lawful software licenses, current backups, authorized access, and the information reasonably required to diagnose the issue.
Any estimate, schedule, or price discussed before an Engagement Agreement is signed is preliminary unless we state otherwise in writing. Fees, deposits, invoicing, expenses, taxes, late-payment terms, suspension rights, and refund rules are those stated in the applicable Engagement Agreement. You are responsible for taxes imposed on your purchase other than taxes based on our net income.
You agree to provide timely access to accurate information, personnel, systems, accounts, test data, approvals, and decisions reasonably needed for the work. You are responsible for maintaining lawful rights to all materials and systems you provide, maintaining appropriate backups, reviewing deliverables, testing them in your environment, and making decisions within agreed timelines.
Delays, added work, or costs caused by incomplete information, unavailable systems, changed requirements, or third-party dependencies may require a written change to scope, timing, or fees.
You retain ownership of information, data, credentials, documentation, brands, software, and other materials you provide (“Client Materials”). You grant us a limited right to use Client Materials only as needed to evaluate, perform, secure, and support the engagement and to meet legal obligations.
We will treat nonpublic Client Materials and engagement information as confidential and will use reasonable safeguards appropriate to the work. You should provide production credentials or sensitive data only through an agreed secure method and only when necessary. Additional confidentiality, security, data-processing, or regulated-data requirements must be stated in the Engagement Agreement.
The website, our branding, and our pre-existing methods, templates, tools, libraries, frameworks, know-how, and reusable components remain ours or our licensors’ property. You may not copy, modify, distribute, scrape, reverse engineer, or commercially exploit website content except as allowed by law or with our written permission.
Unless an Engagement Agreement states otherwise, after full payment you own the custom deliverables created specifically for you. We retain ownership of pre-existing and generally reusable materials embedded in a deliverable, and we grant you a perpetual, worldwide, non-exclusive license to use those materials as part of the paid deliverable. Open-source and third-party components remain subject to their own license terms.
Projects may depend on cloud platforms, hosting providers, APIs, open-source software, commercial software, payment services, or other third parties. Their products are governed by their own terms, licenses, privacy practices, availability, and pricing. Unless an Engagement Agreement expressly states otherwise, we do not control and are not responsible for third-party changes, outages, security incidents, discontinued features, or decisions.
QB Pro Services LLC is an independent service provider and is not affiliated with, endorsed by, or sponsored by Intuit Inc. QuickBooks and related marks belong to Intuit Inc.
You may not use the website to violate law, infringe rights, transmit malicious code, probe or disrupt security, gain unauthorized access, interfere with other users, submit deceptive information, send spam, or collect website data through automated means in a way that burdens the website or bypasses access controls. We may restrict access when reasonably necessary to protect the website, our users, or our rights.
Website content and software-development discussions do not constitute legal, tax, accounting, financial, compliance, cybersecurity-certification, or other regulated professional advice. You remain responsible for obtaining advice from qualified professionals and for determining the legal, regulatory, accessibility, security, accounting, and operational requirements that apply to your organization and software.
We will perform contracted services with the level of professional care stated in the applicable Engagement Agreement. Except for an express warranty in an Engagement Agreement, the website is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.
Software is affected by changing browsers, devices, platforms, dependencies, threats, and third-party services. We do not promise that the website or any deliverable will be completely free of defects, vulnerabilities, interruptions, or incompatibilities.
To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunities, or data, arising from the website or an engagement, even if advised that such damages were possible.
Except for payment obligations and liability that cannot legally be limited, our total liability arising from an engagement will not exceed the fees paid or payable to us under the applicable Engagement Agreement during the twelve months before the event giving rise to the claim. Liability arising only from use of the website will not exceed one hundred U.S. dollars.
You will defend and indemnify QB Pro Services LLC and its personnel from third-party claims, damages, and reasonable costs arising from Client Materials, instructions, or uses of a deliverable that violate law or another party’s rights, or from your material breach of these Terms. We will notify you promptly and allow you to control the defense, subject to our right to participate with counsel at our expense. You may not settle a claim in a way that admits fault by us or imposes obligations on us without our written consent.
You may stop using the website at any time. We may suspend website access for security, legal, or misuse concerns. Either party may end an engagement as allowed by its Engagement Agreement. Provisions concerning payment, confidentiality, intellectual property, disclaimers, liability, indemnification, and dispute resolution survive when their nature requires it.
These Terms are governed by California law, without regard to conflict-of-law rules, except where applicable law requires otherwise. Before filing a claim, each party agrees to give the other written notice and thirty days to attempt a good-faith resolution. Subject to any different process in an Engagement Agreement, disputes will be brought in the state or federal courts located in San Joaquin County, California, and each party consents to that venue and jurisdiction.
We may update these Terms by posting a revised version and changing the “Last updated” date. Changes apply prospectively when posted unless law requires additional notice. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a merger, reorganization, financing, or transfer of the relevant business.
Questions or legal notices about these Terms may be sent to:
QB Pro Services USA LLC
2951 Reynolds Ranch Pkwy
Lodi, CA, United States
Email: support@qbproservicesusallc.com
Phone: 1-800-576-7798