These Terms of Service (“Terms”) govern your access to and use of qbproservicesusallc.com (the “Site”) and the QuickBooks support services (the “Services”) provided by QB Pro Services LLC (“QB Pro Services LLC,” “we,” “us,” or “our”). By accessing the Site or engaging the Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

1. Eligibility

You must be at least 18 years old and authorized to bind the business or entity on whose behalf you engage the Services. By using the Services, you represent that you meet these requirements.

2. Independent Service Provider — No Affiliation with Intuit

QB Pro Services LLC is an independent service provider. We are not affiliated with, endorsed by, sponsored by, or otherwise connected to Intuit Inc. QuickBooks®, QuickBooks Online®, QuickBooks Desktop®, and related marks are registered trademarks of Intuit Inc. Our team members hold individual Intuit ProAdvisor certifications, but our company operates independently of Intuit.

3. Services

We provide consulting and technical support services related to QuickBooks software, including but not limited to error diagnosis, file repair, hosting setup, payroll configuration, and data migration. Specific deliverables, timelines, and fees for each engagement will be set out in a written quote, statement of work, or engagement letter (the “Engagement Document”). The Engagement Document, together with these Terms, forms the complete agreement for that engagement.

4. Free Consultation

The initial 15-minute consultation is provided free of charge. It is informational only, does not constitute professional accounting, tax, or legal advice, and does not create an ongoing service relationship until a written Engagement Document is signed.

5. Fees and Payment

• Fees are stated in the Engagement Document. Flat-rate fixes are billed on completion. Hourly engagements are billed in 15-minute increments.
• Invoices are due net-7 unless otherwise agreed in writing.
• Late payments may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• You are responsible for any taxes, except taxes on our net income.
• For “no-fix, no-fee” diagnostic engagements under one (1) hour, no fee is charged if we cannot identify a path to resolution. This does not apply to engagements over one hour or to scoped projects.

6. Client Responsibilities

• Provide accurate information needed to scope and deliver the Services.
• Maintain valid licenses for QuickBooks and any third-party software involved.
• Maintain backups of your data prior to engagement. While we create additional backups before any repair or migration, you are responsible for your primary backup posture.
• Designate authorized personnel to communicate with us and approve scope changes.
• Pay invoices on time.

7. Data, Confidentiality, and Security

We treat your QuickBooks files, financial data, and engagement details as confidential. We will not disclose your confidential information to third parties except as required to deliver the Services, with your consent, or as required by law. We sign mutual non-disclosure agreements on request. We use encrypted screen-share, encrypted file transfer, and restricted-access workstations. See our Privacy Policy for additional detail.

8. Intellectual Property

The Site, including all text, graphics, logos, and software, is owned by QB Pro Services LLC or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Custom deliverables created during an engagement (e.g., chart-of-accounts templates, documentation) are licensed to you for your internal business use upon full payment. We retain ownership of methodologies, frameworks, and reusable components.

9. No Tax, Legal, or Accounting Advice

Our Services are technical and configuration-focused. We are not certified public accountants, tax preparers, or attorneys (unless explicitly stated for a specific engagement and individual). Nothing we provide constitutes accounting, tax, audit, or legal advice. Decisions about tax positions, financial reporting, or legal compliance should be made in consultation with your CPA, tax advisor, or attorney.

10. Warranties and Disclaimers

We will perform the Services with reasonable care and skill consistent with industry standards. EXCEPT AS EXPRESSLY STATED IN THE ENGAGEMENT DOCUMENT, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. We do not warrant that any QuickBooks file, hosted environment, or third-party integration will be free of defects beyond our reasonable control.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QB PRO SERVICES USA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our aggregate liability for any claim arising out of or relating to an engagement shall not exceed the fees actually paid to us for that engagement during the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless QB Pro Services USA, LLC and its members, officers, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Site or Services, (b) your breach of these Terms, (c) your violation of applicable law, or (d) your provision of inaccurate or incomplete information.

13. Third-Party Services

The Services may involve third-party software, hosting infrastructure, payment processors, or integrations (including Intuit products and Intuit-Authorized Hosting Providers). Your use of those third-party services is subject to their own terms and policies. We are not responsible for their availability, accuracy, or actions.

14. Termination

Either party may terminate an engagement on written notice if the other party materially breaches these Terms or the Engagement Document and fails to cure the breach within ten (10) business days of notice. We may suspend or terminate Services immediately for non-payment, abusive conduct, or violation of law. Sections that by their nature should survive termination (including Sections 7, 8, 10, 11, 12, 16, and 17) survive.

15. Refunds

Refund eligibility is governed by the Engagement Document. Generally: completed flat-rate work is non-refundable; unused portions of prepaid retainers are refundable on written request; the “no-fix, no-fee” provision in Section 5 applies to qualifying diagnostic engagements.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [STATE], United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiation. If unresolved within thirty (30) days, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in [COUNTY, STATE]. Each party bears its own costs unless the arbitrator awards otherwise. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction for misuse of intellectual property or confidential information.

17. Class Action Waiver

To the extent permitted by law, you and QB Pro Services LLC agree that disputes will be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

18. Force Majeure

Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, internet or utility outages, acts of government, labor disputes, or third-party service interruptions.

19. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest revision. Continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms. Material changes affecting active engagements will be communicated in writing.

20. Miscellaneous

• Entire agreement. These Terms together with the applicable Engagement Document and Privacy Policy constitute the entire agreement and supersede prior agreements on the subject.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce a provision is not a waiver of future enforcement.
• Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to us must be sent to support@qbproservicesusallc.com with a copy to [ADDRESS].

21. Contact

Email: support@qbproservicesusallc.com
Phone: 18589550303
Address: 2951 reynolds ranch pkwy Lodi CA